Victoria Vesselovskii
1/5
I’m writing this review after trying to contact the salon multiple times to seek resolution for my negative experience. After over a week of no response, I believe this experience needs to be shared for others considering this salon.
I recently moved to River Place and was looking for a salon close to my home. My previous salon in Cedar Park was great, but the drive was longer than I wanted to continue. I contacted this salon and set an appointment for about a week out. The day before the appointment, my stylist contacted me directly, explaining she had an important doctor’s appointment and asked to reschedule for the next day, which I agreed to.
When I arrived at the salon, it was empty except for my stylist. She did not greet me and seemed surprised to see me. I introduced myself and was seated in a chair. The introduction was awkward at best.
The stylist immediately mentioned she wouldn't be talking much because her throat hurt and she had a bandage on it, presumably from her doctor’s visit. I tried to be understanding and after I explained what I wanted and showed some pictures of my past hair, I put in headphones so she wouldn’t feel pressured to talk and frankly because the situation was extremely awkward.
Here are the issues I encountered during the appointment:
1. My hair cut is completely botched and every day I look in the mirror I want to cry. I asked for a tapered bob that was a little shorter in the back and a little longer in the front with light layering. My haircut is uneven with random pieces long/short throughout and very harsh layering. I didn’t realize how off the cut was until I got home but with the short length (chin length bob) I feel I have little I can do besides wait for it to grow out and then get it cleaned up. The haircut is my biggest complaint and if the haircut was done well, I most likely would not be writing this review.
2. My end hair color was not the color I asked to achieve and showed photos of. I’ve been getting the same color for several years. Coming into the salon, my hair was out of date by several weeks which I acknowledged early on. At the end of the appointment, we talked about the color not being right and I felt I didn’t have options besides waiting another 8 weeks and paying for another appointment or risking severe damage to try again immediately. I’m aware my hair had some grow out but if achieving my requested color was impossible, we should have talked about it at the start of the appointment so I could decide to continue or leave. I do think another stylist could have gotten my hair right and what I asked for was not unreasonable. I’ve been out of date before, most notably by several months during Covid, and my previous salon was able to bring me right back at my first appointment.
3. Despite telling me at the start of the appointment she couldn’t talk, my stylist had no problem talking continuously with other stylists when they came into the studio. I cannot emphasize enough how cold of a reception I received at this salon. There was no small talk or effort put forward by my stylist, she did not even ask how I was.
I’m choosing not to name the stylist in this review because I’m not clear on her situation. Hearing her talk to other stylists, it was clear she had a semi-invasive procedure the day before and was in pain. I don’t know if she was pressured by the salon to come in and complete her appointments or if she did this on her own accord. Regardless, it was entirely clear she should not have been working and was not fit to provide quality service.
I regret not bringing these problems forward immediately at the salon but the entire situation was extremely uncomfortable. I reached out to the salon for the first time the same day hoping to discuss and come to a resolution but as mentioned, I have not heard back from anyone for over a week. This salon is described as high end with high end pricing. My experience was anything but and I urge others to not risk the same experience I had.
